Frequently Asked Questions
Your guide to shopping the latest in high-end electronics.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery may take 7-14 business days depending on your location.
Do your electronic products come with a warranty?
Yes, all hardware and electronic devices purchased through Porima come with a standard 12-month manufacturer warranty covering defects in materials and workmanship.
What is your return policy for opened items?
We offer a 30-day return policy. If the item has been opened, it must be returned in its original packaging with all accessories included. A small restocking fee may apply to opened electronics.
How can I track my package after it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the electronics sold on Porima authentic?
Absolutely. Porima is an authorized retailer for all brands we carry. Every product is sourced directly from the manufacturer to ensure 100% authenticity and quality.