Returns & Exchanges

At Porima, we stand behind the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your device isn't the perfect fit, we provide a streamlined process for returns and exchanges.

Return Process

• 1.
  Initiate Your Request

  Log into your Porima account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the electronic device in its original packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; be sure to retain your tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the device, your refund or exchange will be processed within 5-7 business days to your original payment method.